Policies

In store exchange policy: We except exchanges on unworn and unaltered jewelry purchased at Gem Gem within 1 week of purchase. 

 

Online exchange policy: We except exchanges on unworn and unaltered jewelry purchased on shopgemgem.com within 1 week of delivery.  Out of town customers are responsible for return shipping costs. Please send with insurance and tracking as Gem Gem cannot be liable for lost shipments.

 

All custom jewelry, special orders and gift certificates are final sale. 

 

Vintage jewelry is sold as is and is final sale. No alterations or repairs. 

 

All sizing, alteration or repair of jewelry will be treated as a special order or custom and will be done by the respective designer. Time quotes and prices vary between designers. 

INTERNATIONAL ORDERS:

IF YOU ARE INTERESTED IN HAVING SOMETHING SHIPPED INTERNATIONALLY, PLEASE EMAIL US TO ORDER AND PROVIDE YOUR SHIPPING ADDRESS FOR A SHIPPING QUOTE.